Shipping policy

Effective Date: 27 August 2026

At Khushna Srylie Hub, we aim to process and deliver your orders safely and within the estimated delivery timeframe. This Shipping Policy explains our order processing, delivery, tracking and shipping procedures.

1. Business Information

  • Trade Name: Khushna Srylie Hub
  • Legal Name: MUSTKIM
  • Business Type: Proprietorship
  • GSTIN: 24EQGPM5321A1ZC
  • Registered Address: Floor No. 1-2, Building No. 1-2, Mustkim Enterprises, Kamlej Nari Bhavnagar Road, Bhavnagar, Gujarat – 364001, India

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Processing may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the customer's location and the courier service.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is confirmed.

Where free shipping is offered, the applicable terms will be displayed on the website or checkout page.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided through the contact details supplied by the customer.

Customers can use the tracking information to monitor their shipment.

6. Delivery Delays

Estimated delivery times are not guaranteed and may be affected by circumstances beyond our reasonable control, including:

  • Courier or logistics delays
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation disruptions
  • Incorrect or incomplete delivery addresses
  • High-volume sale periods
  • Technical or operational issues

We will make reasonable efforts to assist customers in case of significant delivery delays.

7. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of placing an order.

If delivery fails because of an incorrect or incomplete address provided by the customer, additional delivery charges or other applicable arrangements may apply.

8. Damaged or Tampered Packages

Customers are advised to check the package at delivery where reasonably possible.

If a package appears visibly damaged or tampered with, customers should document the condition and contact customer support as soon as possible.

9. Wrong, Missing or Damaged Products

If you receive a wrong, missing or damaged product, please contact us through the customer-support details provided on the website.

Such cases will be reviewed according to our Return & Refund Policy.

10. Delivery Partners

We may use third-party courier and logistics providers to deliver orders.

Delivery timelines may vary depending on the courier partner, destination and other logistical circumstances.

11. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

In such cases, the customer may need to follow the applicable return process described in our Return & Refund Policy.

12. Failed Delivery

If a courier partner is unable to deliver an order because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the package, or other delivery-related circumstances, the shipment may be returned to us.

Customers may contact support for assistance regarding such orders.

13. Shipping & Consumer Rights

This Shipping Policy is intended to provide clear delivery information to customers and operates subject to applicable Indian consumer-protection laws and e-commerce requirements. The Department of Consumer Affairs lists the Consumer Protection (E-Commerce) Rules, 2020 and the 2026 amendment among the applicable rules. Consumer Affairs India

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

14. Policy Updates

We may update this Shipping Policy from time to time due to changes in our business, shipping arrangements or applicable requirements.

Any updated version will be published on this page with a revised effective date.

15. Contact

For questions regarding shipping, tracking, delivery delays or other order-related concerns, customers may contact Khushna Srylie Hub through the customer-support details provided on the website.

Khushna Srylie Hub
Legal Name: MUSTKIM
GSTIN: 24EQGPM5321A1ZC
Business Type: Proprietorship
Registered Address: Floor No. 1-2, Building No. 1-2, Mustkim Enterprises, Kamlej Nari Bhavnagar Road, Bhavnagar, Gujarat – 364001, India