Refund policy

Effective Date: 27 August 2026

At Khushna Srylie Hub, we want our customers to have a smooth shopping experience. If you receive a damaged, defective, incorrect or otherwise eligible product, you may request a return or refund in accordance with this policy.

1. Business Information

  • Trade Name: Khushna Srylie Hub
  • Legal Name: MUSTKIM
  • Business Type: Proprietorship
  • GSTIN: 24EQGPM5321A1ZC
  • Registered Address: Floor No. 1-2, Building No. 1-2, Mustkim Enterprises, Kamlej Nari Bhavnagar Road, Bhavnagar, Gujarat – 364001, India

2. Return Window

Eligible products may generally be returned within 7 days of delivery.

The return request should be submitted within the applicable return period.

3. Eligible Reasons for Return

A return may be accepted where the product:

  • Is damaged when delivered
  • Is defective or has a manufacturing issue
  • Is different from the product ordered
  • Is missing essential components or accessories
  • Does not reasonably match the product description

Certain products may have specific return conditions displayed on their respective product pages.

4. Return Conditions

To be eligible for a return:

  • The product should be unused, unless the issue itself requires use to identify the defect.
  • The product should be returned with original packaging where reasonably applicable.
  • Tags, accessories, manuals and other included items should be retained where applicable.
  • The customer may be required to provide photographs or other information to help us verify the issue.
  • Products damaged due to misuse, improper handling or unauthorised modification may not qualify for a return.

5. Return Request Process

To request a return or refund:

  1. Contact us through the customer-support details provided on the website.
  2. Provide your order details and reason for the return.
  3. Provide photographs or other requested information if required.
  4. We will review the request and communicate the applicable next steps.
  5. If approved, the product may need to be returned through the designated return process.

6. Inspection

Returned products may be inspected after receipt.

If the product meets the applicable return conditions, the return will be processed. If the product does not meet the stated conditions, the return request may be declined where permitted by applicable law.

7. Refunds

Once an eligible return is approved and processed, the applicable refund will generally be issued to the original payment method or through another appropriate method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank or financial institution.

8. Replacement

Where appropriate and subject to product availability, an eligible damaged, defective or incorrect product may be replaced instead of refunded.

If a replacement is unavailable, an eligible refund may be provided.

9. Non-Returnable Situations

A return may not be accepted for products that:

  • Have been used improperly or damaged after delivery
  • Have been altered or modified by the customer
  • Are returned without required components where those components are material to the product
  • Are outside the applicable return period
  • Are otherwise excluded from returns under the applicable product-specific policy

These exclusions do not limit any consumer rights that cannot legally be excluded.

10. Shipping Charges for Returns

Where the return is due to an incorrect, damaged or defective product attributable to the seller, the applicable return shipping arrangement will be communicated to the customer.

For other eligible returns, return shipping costs may apply depending on the product and circumstances.

11. Order Cancellation

Cancellation requests should be submitted as early as possible before dispatch.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

12. Refund for Cancelled Orders

If an eligible order is cancelled and payment has already been received, the applicable refund will be processed through the original payment method or another appropriate method.

13. Delayed or Failed Delivery

If an order is not delivered within the applicable delivery period or is returned to the seller due to a delivery issue, customers may contact us for assistance and an appropriate resolution will be provided based on the circumstances.

14. Fraudulent or Abusive Return Requests

We reserve the right to review unusual, fraudulent or abusive return activity and take appropriate action consistent with applicable law and our policies.

15. Consumer Rights

Nothing in this policy is intended to restrict or remove consumer rights available under applicable Indian law. The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions and include provisions concerning refunds and consumer grievances. Consumer Affairs India

16. Policy Updates

We may update this Return & Refund Policy from time to time. Any updated version will be published on this page with a revised effective date.

17. Contact

For return, replacement or refund-related queries, customers may contact Khushna Srylie Hub through the customer-support details provided on the website.

Khushna Srylie Hub
Legal Name: MUSTKIM
GSTIN: 24EQGPM5321A1ZC
Business Type: Proprietorship
Registered Address: Floor No. 1-2, Building No. 1-2, Mustkim Enterprises, Kamlej Nari Bhavnagar Road, Bhavnagar, Gujarat – 364001, India